TSS USA — BICSI Corporate Member®Telephone carriers across Florida are decommissioning copper POTS lines. If your burglar alarm system still communicates over a phone line, there's a real chance the monitoring center never receives the signal when it matters. A panel can pass its monthly test and still fail during a real event — degraded phone circuits, outdated communication paths, and configuration issues can all contribute. If your system hasn't been evaluated recently, you may not know whether it's actually working.
Then there are the false alarms. Bad sensors, loose door contacts, motion detectors tripped by HVAC airflow. Every false dispatch racks up fines from the city, and after enough of them, police stop responding altogether. And if your system was installed by a residential company that sold you a consumer kit, you probably can't arm zones independently, check status from your phone, or pull an event log. That's not commercial-grade security. That's a sticker on the window.
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We install commercial burglar alarm systems for small businesses, retail stores, warehouses, and multi-tenant buildings. Hardwired or wireless, every device is placed, wired, programmed, and tested before we leave. No big-box kits. Real commercial intrusion detection, professionally installed.
Our central station monitoring watches your system around the clock. When an alarm triggers, the monitoring center verifies the event and dispatches authorities. Monitoring starts at $50/month. Less than most businesses spend on coffee.
Your burglar alarm doesn't have to live on an island. We integrate intrusion detection with your security cameras, access control, and fire alarm system into one coordinated platform. One contractor handles it all.
We're not a big-box alarm company selling residential kits to businesses. We're a licensed low-voltage contractor that designs intrusion detection systems around your building's layout, entry points, and operational hours. Every device is placed with purpose, every zone is documented, and every wire is labeled. And because we also install security cameras, access control, and fire alarm systems, your burglar alarm integrates with everything else in the building from day one.
Motion detectors: commercial-grade PIR sensors for offices, hallways, and open areas
Door and window contacts: magnetic sensors that trigger when entry points are opened after hours
Glass break detectors: acoustic sensors that detect forced entry through windows and storefronts
Keypads and panic buttons: wall-mounted control points with duress codes and silent alarms
Sirens and strobes: interior and exterior notification devices to deter intruders and alert occupants
Wireless sensors: battery-powered devices for retrofits and locations where running wire isn't practical
An unmonitored alarm is just a noisemaker. Our UL-listed central station monitoring watches your system 24 hours a day, 7 days a week. When a signal comes in, trained operators verify the event, contact you, and dispatch authorities, all within minutes. Communication runs over cellular and IP, so there's no dependency on phone lines that can be cut.
No long-term contracts required. We can also take over monitoring from your current provider, usually with the same equipment.
Get A Monitoring Quote →UL-listed central station monitoring with redundant communication paths
Cellular and IP alarm communication, no reliance on phone lines
App-based arming and disarming from your phone
Real-time alerts for alarms, trouble conditions, and low batteries
Automatic police and fire dispatch on verified alarms
Monthly monitoring starting at $50/month, no long-term contracts required
We regularly take over systems from other alarm companies. Here are the problems we see most often, and how we solve them.
If your alarm panel still uses a phone line, it's vulnerable. Phone lines can be cut, and carriers are discontinuing copper service. We upgrade systems to cellular and IP communication so your alarm reaches the monitoring center even if the building loses power or wiring.
Repeated false alarms lead to police fines and eventually non-response. We troubleshoot false alarm sources, including bad sensors, loose contacts, and environmental triggers, and fix the root cause instead of just resetting the panel.
Your alarm goes off but you have no idea what triggered it. Was it a break-in or a cleaning crew? We integrate your burglar alarm with security cameras so you can verify events visually before dispatching anyone.
Some alarm companies lock you into proprietary equipment so you can't switch providers. We install open-platform systems and will take over monitoring from your current provider. You own the equipment.
Your current system has no zone list, no wiring diagrams, and nobody knows what sensor covers what area. We document every zone, label every wire, and provide a complete system map so anyone can service it.
Sensors on the front door but nothing on the back. Motion in the lobby but not the warehouse. We survey your building and design coverage that actually protects the whole facility, not just the entrance.
Most alarm companies install a burglar alarm and walk away. They don't touch cameras, they don't touch access control, and they definitely don't touch fire alarm systems. That means you end up with three or four vendors, three or four monitoring contracts, and no coordination between systems.
We install all four. Your burglar alarm can arm and disarm automatically based on access control events. When an intrusion alarm triggers, cameras can snap to the zone and start recording. Fire alarm activations can unlock doors for evacuation while keeping the intrusion system aware. It's one integrated security platform, installed and maintained by one contractor.
Visual verification of alarm events. See exactly what triggered the alarm before dispatching police.
Auto-arm when the last person leaves. Auto-disarm when the first employee badges in. No more forgotten keypads.
Combined monitoring for fire and intrusion on one account. Dual alarm monitoring, one monthly bill.
After-hours intrusion protection for retail stores, restaurants, and storefronts. Glass break detection, motion sensors, and monitored panic buttons for employees.
Zone-based alarm systems for multi-suite office buildings. Each tenant gets independent arming and disarming with shared monitoring through the property manager.
Large-footprint intrusion detection with motion sensors, perimeter contacts, and integration with existing camera systems. Designed for spaces with high ceilings and dock doors.
We handle alarm systems across your entire portfolio. Consistent equipment, centralized monitoring, and one point of contact for service calls and inspections.
Our monitoring services start at $50 per month. The exact price depends on the number of zones, communication method (cellular vs IP), and whether you need video verification or additional monitoring features.
Yes. This is one of our most common requests. In most cases we can take over monitoring on your existing equipment without replacing the panel. If your system is outdated, we'll recommend an upgrade and handle the swap.
Cameras record what happens, but they don't dispatch police. A monitored burglar alarm triggers an immediate response. The monitoring center contacts authorities within seconds of a verified intrusion. Cameras and alarms work best together.
The alarm signal is sent to our UL-listed central station monitoring center via cellular or IP. The operator verifies the event, attempts to contact you, and dispatches local police if the alarm is confirmed. The entire process takes under two minutes.
Yes. Wireless sensors are ideal for retrofits, historic buildings, or spaces where running conduit isn't practical. We also install hybrid systems that use a mix of hardwired and wireless devices depending on the building layout.
We assess your current system, reuse any sensors and wiring that are still in good condition, and replace the panel with a modern unit that supports cellular communication, app-based control, and integration with cameras and access control.
A burglar alarm detects unauthorized entry (motion, door contacts, glass break). A fire alarm detects smoke, heat, and carbon monoxide. They're separate systems with separate monitoring paths and different code requirements. We install and monitor both.
A burglar alarm contractor holds a Florida EF license and specializes in commercial intrusion detection systems. Unlike a general electrician or security guard company, a licensed burglar alarm installer designs, installs, and programs alarm panels, motion detectors, door contacts, glass break sensors, and monitoring connections. TSS USA is a licensed burglar alarm contractor serving commercial buildings across Tampa Bay.
In Florida, installing or servicing a burglar alarm system requires a licensed alarm contractor (EF or Class B license). An unlicensed installation can result in permit issues, insurance complications, and systems that fail when they matter most. A licensed alarm installer carries insurance, pulls the right permits, and takes responsibility for the system passing inspection.
★★★★★ 5.0 Stars on Google
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“Our company has been working with TSS USA for over 15 years! We highly recommend their services. TSS has an exceptional team of experienced qualified employees. That are dependable, responsive, professional and do quality work. We know we can count on them to show up, get the job done quickly, with the least amount of downtime and we appreciate their attention to the details, making sure everything is organized and clean when they finish the job.”
Virginia P.
★★★★★
“Micah has been absolutely outstanding in supporting our office's IT needs. From setting up new equipment to troubleshooting and ongoing service, he handles everything with professionalism and efficiency. He's incredibly friendly, approachable, and always willing to go the extra mile to make sure things are running smoothly. What really sets Micah apart is his ability to offer thoughtful, practical suggestions that genuinely improve our setup and day-to-day operations. He doesn't just fix problems, he helps prevent them. Simply put, he does a fantastic job. If you're lucky enough to have him supporting your team, you're in great hands. Just a heads up, we'd hire him ourselves if we could, so make sure you keep him happy! Cheryl, Office Manager - Lykes, Downtown Tampa”
Cheryl S.
★★★★★
“Great experience with TSS USA! They handled our low voltage installation, including network cabling setup, and everything turned out perfect. Jonathan ran the project from start to finish and made the whole process easy. Super responsive, detail-oriented, and made sure everything worked exactly as it should. The team was professional, clean, and on time. If you need low voltage, security cameras, or structured wiring in the Tampa Bay / Pinellas Park area, definitely recommend them!”
Constantine M.
★★★★★
“Jonathan was an absolute pleasure to work with. He was extremely professional and helpful. If any companies are looking to install a phone system or any other service TSS offers, I couldn't recommend them more highly. Jonathan was very transparent and everything was explained thoroughly.”
Michael A.
★★★★★
“Very responsive and great technicians. They fixed our existing system for a very fair price. Will definitely be calling them again!”
Jessica P.
★★★★★
“These guys are great! I trust them completely!! Great work. Fair price. Couldn't get more value out of this relationship.”
Info P.
★★★★★
“They were on time prompt and professional. They did clean work and I will be using them again in the future”
David P.
★★★★★
“The technicians were very professional and thorough. They trouble shot issues with our camera system with success and double checked our elevator phone system. I would recommend this company to any business without reservation.”
Super I.
★★★★★
“TSS is amazing - Jonathan is always available for quick questions and/or longer service issues. The telephone options are great and offer many features.”
Patricia L.
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“We have utilized TSS for our phone systems and they are always so helpful, knowledgeable, and quick to respond. From keeping our older system running to a full phone system replacement in 2017, TSS has always had the best professionals and highest standards for customer service.”
Colleen R.
★★★★★
“The professional service I have received with TSS has been very refreshing! The system was just what our small business needed to take us to the next level!”
Regis
★★★★★
“Jonathan has been super helpful with everything! His Data and telecom expertise has been very helpful with us and our small business. Customer service skills are out of this world. Thank you Jonathan!”
Eric N.
TSS USA — BICSI Corporate Member®