★★★★★
“Zach and Micah were great to work with, professional and knowledgeable. They have assisted us on multiple projects now and highly recommend their services!”
Ray M.
Business Phone System Installation
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TSS USA — BICSI Corporate Member®
5.0 Stars on Google
FL LicensedFlorida Contractor
When the Phone System Quits, It Stops on a Monday
About half our calls start the same way. A business has been running on a legacy phone system: Avaya Partner ACS, TelRad, Panasonic KX-series, whatever was installed 12 years ago by a vendor who's now gone. The system stops working. Nobody knows the admin password. The company that originally installed it either shut down or stopped picking up the phone. The business needs to be back up today.
The other situation is businesses that have been on personal cell phones since day one. Customers call a number that shows a first name on caller ID. There's no way to transfer a call. When someone calls out sick, their calls don't get answered. Something eventually breaks the pattern (a missed customer, a new hire who needs a number) and the decision gets made.
Both land in the same place: a cloud VoIP system that runs on your internet connection, requires no on-site hardware to maintain, and takes one day to install.
5.0 Stars on Google · Licensed Florida Contractor
See It In Context
Is Your Phone System Putting Your Business on Hold?
Intermedia Unite, the platform behind our cloud phone installations.
Why Businesses Switch
WhatChangesonDayOne
01
No Hardware to Fail
Cloud VoIP keeps no PBX on-site. When a legacy system dies, the business stops with it. When the cloud has a problem, you pick up on your cell phone and keep going. No parts to order, no service calls to schedule.
02
Works Where You Work
Desk phones, mobile apps, or both. Take and make business calls from the job site, the car, or home. Your business number shows on caller ID, not your personal cell.
03
Multiple Locations, One Account
Transfer calls between locations, share extensions, and let one location cover calls for another. Works the same whether both offices are a mile apart or across the county.
04
Configured Right on Install Day
QoS prioritization, VLAN setup for voice traffic, E911 registration, and number porting are all part of every install. Every extension gets tested before we leave.
Get a Price
What Will Your Setup Cost?
A 10-user office typically runs around $220/month for service plus roughly $1,200 one-time for phones and installation. Use the estimator below for a number closer to your setup — or see the full cost breakdown.
Get Your Estimate
Pick how much detail you want to provide. More detail means a more accurate price.
Why Go Through a Local Installer
WhatHappensonInstallDay
Intermedia is available through other channels. The difference is what happens the day you go live.
QoS configuration on your router prioritizes voice traffic so calls don't compete with everything else on the network. VLAN setup separates voice from data. E911 registration ties your address to the system. Number port planning, which means getting the timing right so service doesn't gap, takes coordination that's straightforward once you've done it.
None of this is difficult. But it's the kind of thing that, if it's done wrong, causes a phone system to work badly for years and nobody figures out why. We test every extension before we leave.
Platform OverviewDownload the Elevate feature guide (PDF, 1.4 MB)A Note on Cabling
When we show up to a space that hasn't had any cabling work done, the wiring is usually worse than the customer expects. Cat3 from the 90s. Runs that daisy-chain through wall jacks instead of home-running back to a panel.
VoIP is an IP device. It needs proper Cat5e or Cat6 back to the switch, or call quality will degrade regardless of what service plan you're on. We assess this on the walkthrough and tell you upfront what needs work.
Not a scare tactic. Some offices need a full recable, and some don't. But it's better to know before install day than after.
About Our Cabling Services →Our Process
Here'sHowWeWork
01
Free Walkthrough
On-site or virtual visit to assess your current setup, internet connection, and cabling. We look at what you have before recommending anything.
02
Clear Quote
One number with everything itemized: phones, lines, features, and installation. No confusing packages, no hidden add-ons.
03
Install Day
We show up with the phones, configure the system, port your existing numbers, and test every extension before we leave.
04
Ongoing Help
Add users, change call routing, or troubleshoot issues without calling a 1-800 number. We're a local team.
Who We Work With
PhoneSystemsFor:
01
Auto & Tire Service
Multi-location shops that transfer between stores, cover each other's calls, and track every inbound lead from a single system.
02
Medical & Clinics
Ring groups, after-hours routing, and texting from a business number. Cell coverage when the front desk gets overwhelmed.
03
Trades & Field Service
Make and take business calls from the field. No more giving out a personal cell. Calls show your business number on the other end.
04
Nonprofits & Charities
Full-featured system without heavy hardware investment. Mix of desk phones for some staff, mobile apps for others.
05
Financial & Professional
Custom greetings, voicemail to email, and schedule changes without calling a vendor every time hours change.
06
Manufacturing & Production
Replaces undocumented legacy systems that no other vendor can program. A functional setup the whole organization can use.
No Runaround
LocalSupport.
We're a Tampa Bay-based team. When you need support, we answer. When your phones need service, we show up. You're not on hold with a call center in another state.
Big carriers will sell you a phone system and then make it very hard to get help. We work with businesses that have been stuck in exactly that situation, locked into a contract with no recourse. That's not how we operate.
Every install is different. We set up the system to match how your business actually works, not how a sales template suggests it should.
From Our Blog
Learn More About Business Phone Systems
Small Business Tech
Why Cloud Phone Quality Fails in Small Offices
If you use your internet for phone calls and struggle with call quality, it's probably not the phone service. It's something in your environment: a misconfigured network, old wiring, or bad equipment.
10 minRead →
Small Business Tech
Are Cloud Phones Good for Small Business?
If running your business from your cell phone just isn't cutting it, you're not alone. Let's break down Hosted VoIP vs On-Premise without the sales fluff. Just real pros, cons, use cases, and cost breakdowns.
11 minRead →
Small Business Tech
VoIP Phone Cost for Small Business: Per User, Hardware & Setup
Most small businesses pay $15–$35 per user per month for VoIP phones. But the per-user rate is only part of it. Here's a breakdown of hardware costs, setup fees, and what changes when you move from a desk phone to a cloud system.
9 minRead →
Deep Dive
Phone Systems by Business Type
Common Questions
Frequently Asked Questions
Most setups for a 4-10 user Florida office run $89-$220 per month for service, with the phone line included. Equipment is typically $60-$200 per desk phone depending on the model. Installation is a one-time cost that varies by office size and cabling situation. Use our cost estimator at /business-phone-systems/cost for a number specific to your setup.
Yes. Number porting is a standard part of every install we do. We handle the paperwork and coordinate the cutover timing so your customers experience no interruption in service.
We configure failover routing during setup so calls ring to designated cell phones when your building loses internet or power. It's Florida. That's built into the plan from day one.
Not always. Many setups use mobile apps instead of desk phones, or WiFi VoIP phones that just need power and a WiFi connection. If you want hardwired desk phones, we assess your cabling on the walkthrough. Some offices need Cat5e or Cat6 runs; many don't.
We service existing Avaya installs for current customers. For new customers, we install Intermedia cloud VoIP. It covers everything the legacy hardware did and more, without parts and programming costs. If you have a system that can't be programmed because the original vendor is gone, that's actually the most common situation we deal with.
The Intermedia platform supports up to 1,000 users on a single account. The practical sweet spot for local small businesses is 1-50 users. For teams over 50, we typically recommend a direct consultation before quoting.
POTS (Plain Old Telephone Service) is the traditional copper phone line that runs to your building. VoIP sends calls over your internet connection instead. Florida carriers have been decommissioning POTS infrastructure, so businesses that haven't switched are increasingly finding the lines simply stop working. Cloud VoIP typically includes auto-attendant, voicemail to email, call recording, and mobile apps at a comparable or lower monthly cost.
When your caller ID shows "VoIP caller," it means the incoming call was placed over the internet rather than a traditional phone line. Most modern business phone systems use VoIP. The call quality is the same or better than a landline. The label is just how some carrier networks display the call type.
Verified Reviews
★★★★★ 5.0 Stars on Google
★★★★★
“Micah from TSS is a pleasure to work with! He's very knowledgeable about our IT setup and has gotten all of our systems running smoothly. I highly recommend this company.”
kathy h.
★★★★★
“Our company has been working with TSS USA for over 15 years! We highly recommend their services. TSS has an exceptional team of experienced qualified employees. That are dependable, responsive, professional and do quality work. We know we can count on them to show up, get the job done quickly, with the least amount of downtime and we appreciate their attention to the details, making sure everything is organized and clean when they finish the job.”
Virginia P.
★★★★★
“When I called TSS to explain the issues we were having with our phone system they put us on the schedule right away. Our tech was Jonathan, he was wonderful. He explained the process found the issue and fixed our phone system. Highly recommend this company. They are professional, reliable and affordable.”
Justine D.
★★★★★
“Micah has been absolutely outstanding in supporting our office's IT needs. From setting up new equipment to troubleshooting and ongoing service, he handles everything with professionalism and efficiency. He's incredibly friendly, approachable, and always willing to go the extra mile to make sure things are running smoothly. What really sets Micah apart is his ability to offer thoughtful, practical suggestions that genuinely improve our setup and day-to-day operations. He doesn't just fix problems, he helps prevent them. Simply put, he does a fantastic job. If you're lucky enough to have him supporting your team, you're in great hands. Just a heads up, we'd hire him ourselves if we could, so make sure you keep him happy! Cheryl, Office Manager - Lykes, Downtown Tampa”
Cheryl S.
★★★★★
“Great experience with TSS USA! They handled our low voltage installation, including network cabling setup, and everything turned out perfect. Jonathan ran the project from start to finish and made the whole process easy. Super responsive, detail-oriented, and made sure everything worked exactly as it should. The team was professional, clean, and on time. If you need low voltage, security cameras, or structured wiring in the Tampa Bay / Pinellas Park area, definitely recommend them!”
Constantine M.
★★★★★
“Jonathan was an absolute pleasure to work with. He was extremely professional and helpful. If any companies are looking to install a phone system or any other service TSS offers, I couldn't recommend them more highly. Jonathan was very transparent and everything was explained thoroughly.”
Michael A.
★★★★★
“Very responsive and great technicians. They fixed our existing system for a very fair price. Will definitely be calling them again!”
Jessica P.
★★★★★
“These guys are great! I trust them completely!! Great work. Fair price. Couldn't get more value out of this relationship.”
Info P.
★★★★★
“They were on time prompt and professional. They did clean work and I will be using them again in the future.”
David P.
★★★★★
“The technicians were very professional and thorough. They trouble shot issues with our camera system with success and double checked our elevator phone system. I would recommend this company to any business without reservation.”
Super I.
★★★★★
“TSS is amazing - Jonathan is always available for quick questions and/or longer service issues. The telephone options are great and offer many features.”
Patricia L.
★★★★★
“Jonathan has been super helpful with everything! His Data and telecom expertise has been very helpful with us and our small business. Customer service skills are out of this world. Thank you Jonathan!”
Eric N.
★★★★★
“The professional service I have received with TSS has been very refreshing! The system was just what our small business needed to take us to the next level!”
Regis
★★★★★
“We have utilized TSS for our phone systems and they are always so helpful, knowledgeable, and quick to respond. From keeping our older system running to a full phone system replacement in 2017, TSS has always had the best professionals and highest standards for customer service.”
Colleen R.